Customer Service
Service seeking value, Credit creates wealth.
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Why choose Telefong?
Deep industry insight and excellent customer service
We provide excellent services to over 200 customers in more than 20 industries including finance, government, manufacturing, and telecommunications across China.
24/7 response to customer needs
Our team of engineers provide customers with all-weather high-quality services to ensure the operation of the enterprise.
Quality control, excellent security service guarantee
We implement strict ISO quality system standards. Our senior project managers efficiently control all aspects of the project.
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Overall advantage
One-stop shop :Professional technical ability
、ICT Program、Business capabilities cover the whole country、Quality service capability
、The best solution
TELEFONG COMMUNICATION TECHNOLOGY
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Technical Team
①Project manager
Excellent technical capability, long-term project experience, superb leadership ability
②Pre-sales engineer
Comprehensive analysis of customer needs, brainstorm technical solutions, and response to customer questions
③Operation and Maintenance Engineer
High availability of operation and maintenance services, continuously optimizing system architecture and improving resource utilization
Project manager qualification: first- and second-class construction engineer, PMP project manager certification;
Technical engineer qualification: CCIE, CCNP, CCNA, HCIE, HCNP, HCNA, OCA, OCP, OCM, etc.
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Service chain management
Pre-sale :
Professional marketing personnel responsible for customer contact
On sale :
Professional solutions and business coordinators responsible for providing strong support to front-end marketers
After sale :
The professional customer service team responsible for ongoing customer support including return visits and effective information feedback
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Service purposes
customer demand :Customer satisfaction is the standard
Move customers
、VIP treatment
、Responsibility comes first
、Personal consultant
、Efficient and fast
、smiling service
TELEFONG COMMUNICATION TECHNOLOGY